Terms and conditions
Dear guests,
In order to offer you a pleasant stay ,we provide you all the necessary information and at the same time we inform you of the terms and conditions of Double L Studios, as follows;
RESERVATIONS
Reservations can be made by the following:
- completing the reservation form
- telephone number +40753838383
- sending us an email at [email protected]
CANCELLATION OF RESERVATIONS
If you want to cancel the reservation, please contact us by email at [email protected] or by phone at +40753838383, at least with 24 hours before the check-in day. Our cancellation policy helps of our guests, by not charging the cancellation fee of the reservation.
RATES
Our rates includes all the tax fees.
PAYMENT METHODS
The accepted payment methods are the following:
- Payment with cash
- Payment by card
- Bank transfer (confirmation of payment at least 24 hours before check-in)
Regardless of the preferred payment method, it will be processed at the time of check-in, when a representative of Double L Studios will invoice the services that you booked and will give you a copy of the invoice or tax receipt, as the case may be.
ARRIVAL AND DEPARTURE
Check-in: starting at 2:00 pm, at the time of Check-in, the accommodation paper will be completed and the agreement for the processing of personal data will be signed, as well as the payment for the desired services will be made and the invoice will be issued.
Check-out: 12:00.
Check-in and check-out outside the mentioned hours is possible on request, depending on availability, without any additional costs.
In case you want to store your luggage outside the accommodation hours, this service is available without any additional costs.
THE NUMBER OF PEOPLE
The maximum number of persons allowed for each studio is of maximum 2 adults and 2 children.
INVENTORY
Each room from the studios has an inventory of the objects with the objects in the room, and if at the time of Check-out objects are missing, we will have to notify the Bacau Municipality Police in order to carry out a report and establish a criminal case for the offense of “THEFT”.
PETS
Inside the Double L Studios complex pets are prohibited both inside and outside the studios.
BREAKFAST
Breakfast is served daily between 8:00 am and 11:30 am, for the single rate of 10 euro.
SMOKING
Because we promote an eco-responsible attitude, smoking is strictly forbidden inside the three studios, these being equipped with smoke detectors and alarms. .
PARKING SPACE
Our clients can park in front of the Double L Studios complex, the entire parking area being monitored with video cameras.
PERSONAL OBJECTIVE SAFETY
All studios are equipped with approved electronic systems for monitoring access to the room. Each studio has a safe box. We recommend the use them for storing valuables. We are not responsible for lost, lost or allegedly stolen objects from studios.
SPECIAL ASSISTANCE
Our desire is to ensure the best conditions for people with disabilities. The spaces within the complex are also accessible to wheelchair users. If you need special assistance of any kind, please let us know before you check in so we can provide you with the help you need.
CONFIDENTIALITY OF INFORMATION
If you contact us by e-mail, or through www.doublel.ro, we will allow you to contact us for certain information regarding your reservation. We will never use your name or information without your prior agreement.
CODE OF CONDUCT
Being a family business, we will always welcome our guests with kindness and we will do our best to fulfill any request from them. In the event that a guest or visitor of the complex, by its appearance, behavior or condition, will cause unpleasant incidents, disturbing the other guests and thus affecting the image of the complex, he will be immediately invited to leave the complex
Double L Studios reserves the right to select its guests.
DISPUTE AND CLAIMS
In case of any problems of any kind occurring inside the Double L Studios complex, we will try to solve them, and when this is not possible, we will have to call the state institutions, ex: Bacau Municipal Police.
FINAL TERMS
We consider that our guests, at the time of accommodation or when requesting a service at Double L Studios, have become aware of and have accepted the above terms and conditions.
MODIFICATIONS OF THE DOUBLE L STUDIOS POLICY
The Double L Studios policy can be modified without prior notice. Any changes will be notified to the guests upon their entry into force.